Personalized and continuous support

At Keeny, we offer monitoring throughout our collaboration, to guarantee the success and evolution of your project at each stage.

The phases of our support for the success of your project

Discovery phase

This first exchange is decisive: it allows us to understand your issues and explore together the challenges to be met. This is a crucial step to assess the suitability of your profile with our solutions and demonstrate how they specifically meet your needs.

Framing phase

This second step offers a privileged opportunity to deepen our solution. Thanks to a personalized demonstration, we highlight the functionalities best suited to your needs, based on initial discussions.

We precisely analyze the key elements aligned with your expectations and detail each relevant aspect of your project. At Keeny, we offer unique solutions, whether targeted or global, to precisely meet your challenges.

Contracting phase

This third step begins with the presentation of a commercial proposal detailing your investments, deadlines, as well as the services included. Once the agreement is concluded, we start the development process in accordance with the agreed specifications.

Production phase

This phase is based on rigorous monitoring and continuous interactions to ensure smooth and efficient production. We hold regular monitoring sessions and share mockups, allowing for real-time adjustments, as well as in-depth testing to identify and fix potential bugs. Joint validations are carried out to guarantee the conformity of the solution.

Several key elements structure this step to ensure the success of the collaboration:

Training and support: Interactive training sessions, comprehensive documentation and live support are in place to facilitate adoption of the solution.

Technical coordination: In collaboration with your technical team, if available, Keeny takes care of hosting and managing servers to guarantee optimal performance, while maintaining centralized technical control.

Transition and ongoing support: We ensure a smooth transition to daily use with responsive technical support and active feedback collection to quickly resolve any post-implementation questions.

Our priority is to maintain a close and evolving collaboration. To this end, regular evaluations and discussions about future updates and improvements are organized to ensure a solution that is always optimized and performing well.